Candidate Profile

IT & Support Helpdesk

Exceptional organizational skills with a strong ability to prioritize support-related administrative tasks and manage time effectively in a potentially fast-paced environment
Proficient in managing and organizing support tickets, ensuring proper categorization and routing according to established procedures
Meticulous record-keeping and attention to detail for tracking support requests, service level agreements (SLAs), and other relevant data
Skilled in scheduling meetings, managing calendars for the support team, and coordinating with other departments as needed
Proficient in email management, drafting professional internal communications related to support processes, and organizing support-related correspondence
Experience with inventory management of IT assets and supplies

Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Google Workspace (Docs, Sheets, Slides, Gmail, Calendar) for documentation, reporting, and communication
Familiarity with helpdesk ticketing systems for managing and tracking support requests
Comfortable using collaboration tools for team communication and information sharing (e.g., Slack, Microsoft Teams)
Basic understanding of IT support processes and workflows

Excellent written and verbal communication skills for interacting with internal IT teams and potentially external vendors in a professional and clear manner
Ability to follow instructions and communicate effectively regarding support processes and procedures
Strong attention to detail in relaying information accurately
Ability to work independently and as part of a team

Resourceful in finding information and solutions to administrative challenges within the support context
Ability to adapt to changing priorities and procedures within the IT support environment