Candidate Profile

Patient Intake Administrator

Highly skilled in managing patient schedules, confirming appointments, and optimizing daily calendars to ensure smooth patient flow
Proficient in patient communication, including answering inquiries, providing pre-appointment instructions, and managing follow-up calls with professionalism and empathy
Adept at secure document management, including patient registration forms, insurance information, and medical records, ensuring compliance with privacy regulations
Experienced in preparing and organizing patient intake forms and other essential administrative paperwork
Demonstrated ability to handle sensitive and confidential patient information with utmost discretion and integrity

Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Proficient in Google Workspace (Docs, Sheets, Gmail, Calendar)
Experience with Patient Management Systems (PMS) and Electronic Health Record (EHR) systems
Skilled in utilizing virtual communication tools (e.g., Zoom, Microsoft Teams) for seamless remote collaboration

Exceptional verbal and written communication skills, with a patient-centric approach for effective interactions with diverse patient demographics and healthcare professionals
Strong active listening skills to accurately capture patient needs and information
Proven ability to convey complex information clearly and concisely, both verbally and in writing
Collaborative team player, capable of building rapport remotely and contributing positively to team dynamics

Resourceful in troubleshooting common administrative issues related to patient intake and scheduling
Proactive in identifying potential bottlenecks in patient workflow and suggesting efficient solutions
Highly adaptable to changing patient volumes and evolving practice needs, maintaining composure in fast-paced environments