Candidate Profile

Virtual Medical Administrator

Efficiently schedules and confirms patient appointments, manages waiting lists, and sends reminders to reduce no-shows
Maintains accurate and confidential digital patient records, ensuring compliance with privacy regulations
Assists with initial patient demographic entry, verifies insurance information, and prepares documentation for billing processes
Drafts professional communications, manages incoming and outgoing mail/emails, and handles phone inquiries with a focus on patient satisfaction

Proficient in Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace (Docs, Sheets, Calendar, Gmail) for documentation, tracking, and communication
Comfortable using video conferencing tools (e.g., Zoom, Google Meet) and collaboration platforms (e.g., Slack, Microsoft Teams) for remote team interaction
Skilled in creating and maintaining digital trackers, reports, and documentation relevant to medical administration
Quick to learn and adapt to new healthcare technologies and internal client-specific systems

Acts as a compassionate and professional first point of contact for patient inquiries, escalating complex issues as needed
Coordinates effectively with medical staff, practitioners, and other administrative personnel
Handles sensitive patient information with the utmost confidentiality and professionalism
Communicates clearly and concisely, both written and verbally, maintaining a professional demeanor in all interactions

Proactively identifies and resolves administrative challenges, ensuring smooth daily operations
Manages shifting priorities and high-volume administrative tasks while maintaining accuracy and responsiveness
Adapts quickly to diverse client needs, workflows, and reporting requirements across different healthcare specializations