Candidate Profile

Customer Service Support

Customer Inquiry Management: Efficiently handling customer inquiries via various channels (e.g., phone, email, chat).
CRM System Proficiency: Experience updating and navigating CRM systems to record customer interactions and information.
Order Processing: Ability to accurately process customer orders and handle related queries.
Problem-Solving: Identifying and resolving customer issues effectively and professionally.
Active Listening: Understanding customer needs and concerns through attentive listening.

Basic Computer Proficiency: Comfortable using computers and navigating software applications.
Familiarity with Communication Tools: Experience with phone systems, email platforms, and potentially chat or ticketing systems.
Data Entry Accuracy: Ensuring accuracy when updating CRM systems and processing orders.

Time Management: Ability to manage time effectively to handle customer inquiries efficiently.
Attention to Detail: Ensuring accuracy in order processing and record-keeping.
Ability to Follow Procedures: Adhering to established customer service protocols.

Excellent Written and Verbal Communication: Necessary for clear and professional customer interactions.
Professional Conduct: Maintaining a positive and helpful attitude when interacting with customers.
Empathy and Patience: Ability to understand and respond to customer frustrations with patience.

Adaptability & Reliability:

Ability to Work Independently: Managing tasks and responding to inquiries with minimal supervision.
Reliability and Punctuality: Maintaining consistent availability and responsiveness in a virtual role.
Willingness to Learn: Adapting to new tools and processes as needed.